Our store will be opening March 15th with limited capacity by appointment only with strict safety protocols in place.
Shipping changes have been updated, scroll down to that section for updates.
We continue to operate in a limited capacity in accordance to all state, local, and federal regulations. We are ensuring that all items shipped are being handled following CDC guidelines for safety.
As UPS, FedEx, and DHL continue to function we are working hard to ship as many orders as possible. We understand the frustration and disappointment surrounding cancellations of special events like prom or weddings which is why our team is working personally with every order to ensure the satisfaction of our customers. We will continue to keep you updated as the situation unfolds.
We at PlanoBridal care about our customers and employees and are taking the precautions necessary to ensure the safety and health of everyone involved during this time.
Earlier this week as a precautionary measure we decided to close our New York boutique and office. Essential staff were asked to work remotely and we limited the number of warehouse employees per shift.
CHANGES TO OUR CANCELLATION POLICY
If you wish to cancel a pre-order item from your order after it has been processed,* a 50% restocking fee will be applied and deducted from your payment.
Special Order Items
Special Orders are unable to be cancelled as these items are cut specifically for you.
*Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.